Here at The Dentists @ Belmore, we try our best to respect your time and we expect our patients to do the same. Arriving late (more than 15 minutes), short notice cancellations and failure to attend leads to disruptions to our patients and staff.
As a small privately-owned dental practice, we are financially strained when patients miss appointments. We are not a large corporation and we do not treat our patients as numbers.
We like to give our patients the full scope of our knowledge and care, and we like each patient experience to be personalised, as dental care should be. We aim to provide you with an exceptional service at an affordable cost. Chair time lost to no shows or short notice cancellations impacts our ability to run our small business.
It is in ours and our patients’ best interest that we keep lost chair time to a minimum.
We ask our patients to give at least 24 hour notice before cancellation or rescheduling. It is very difficult to fill in these appointments, so please let us know well ahead of time if you need to reschedule.
Holding your appointment time means turning away other patients in urgent need of dental care. Therefore, any missed or short notice cancellations will attract a cancellation fee of $50.
Our cancellation policy is as follows:
- Our patients are required to pay a $50 holding fee to secure their appointment.
- The holding fee will be taken off the final cost of your appointment.
- Cancelling an appointment with more than 24 hour notice is absolutely fine. We can accommodate for this.
- Failing to attend, rescheduling, or cancelling an appointment with less than 24 hours notice leads to a $50 cancellation fee, which means forfeiting the $50 holding deposit.
- If you wish to re-book after cancelling within 24 hours, you will be required to pay another $50 holding fee.
- We always send out an SMS reminder or we call our patients well in advance to confirm the appointment.
- We reserve the right to ask for the cost of treatment upfront before making another appointment. This is a last resort option only if there is a recurring cancellation pattern.
- New patients who fail to attend or cancel with less than 24 hours notice on two consecutive occasions will not be rebooked.
For long appointments such as whitening or root canals, we will require a deposit at the time of booking.